Phone Hours
Mon-Fri
9AM - 5 PM
Central Time
Local: 325-227-6903
Toll Free: 866-807-4337
Email: sales@electricrider.com Service Dept: 325-227-6903 Go green with a company who will back
you up! Buy with confidence, we'll be here when you need us!
ElectricRider
1301 Pulliam Street
San Angelo, TX 76903
In our 11th year of service to the electric bike and LEV community
US DOMESTIC SHIPPING: All shipping costs are continental US delivery. Most orders are fulfilled from our
store in San Angelo, TX. We usually ship parts the same day. Unless you instruct otherwise, we will
use US Postal Service or Fedex. We build kits one at a time, and test them
before packaging. Kits usually ship next day. USPS (US Postal Service) does not provide transit scans. You will see
that we made the shipping label, then the next update you will see is when the
carrier scans it on delivery. They are changing this so that eventually transit
scans will be available. Fedex does provide transit scans. If it is important to you to see your
package progress along its journey, Fedex is a bit more expensive, but they do
provide this service on every package.
CREDIT CARD CHARGES: When you check out from the shopping cart, only an authorization is
made on your credit card. No funds are transferred until we ship. If you make a
mistake entering your address, for instance, and the charge is declined, you
will see a "Pending" charge on your online bill. These pending
authorizations will drop off automatically in a number of days determined by
your bank - usually 3 to 10 days. There is nothing we can do to remove these
pending items and there is no way we have to collect funds against those
declined transactions. What we can tell you is that you will not see charges on
your bill for these declined authorizations.
INTERNATIONAL SHIPPING: International Shipping Now Available!
We have partnered with Bongo International to service our customers
Worldwide!
Bongo International provides our customers with their very own US
address. Once you have a US address, you will be able to make purchases
with us as well as other US based online retailers. Bongo receives your
purchases and logs them into their online system which you can use to view
your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international
shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping
address.
Enter the Bongo address as both your billing and
shipping address.
Use the credit card that you have on file with Bongo as
the payment method.
Once the order arrives at Bongo, log into your account
to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist
you.
Click Below to Get
Started
CREDIT CARD PURCHASES:
When you
place an order online or by phone, the amount is authorized. Your account
is not charged until your item ships. If you order multiple items, particularly
parts and batteries, you may be charged less than what is shown
on your authorization because we can combine some items to reduce shipping cost. You will never be charged
more than is shown on your authorization receipt.
RETURNS: We want you to be satisfied with your purchase. Please get answers to
your questions before you buy. We want you to know
what you're buying, and would rather exchange several emails or phone calls than
for you to be disappointed. Returns of most products except electrical
parts will be accepted minus shipping as long as product has not been used and can be
resold as new. We hate to charge a return
fee, but returned items have to be sold as used and are subject to a fee of up
to 20%. Wheel building is not refundable. Call or email in advance for RMA number. We want your repeat business and recommendations to your friends.
Price Guarantee: Most of our products are manufactured for us or by us at our own
facility. If you find the product
you want advertised at a
lower price elsewhere, we can match their price on just about any item we sell.
PRODUCT PHOTOS: We strive to place pictures of the most current products on the
website, but there are items where changes have been made that may not be shown
in the photos. Rest assured you will receive the most current production product
unless you request or we specify otherwise. We retain older product in stock
sometimes in order to service past customers, and sometimes pictures do not get
updated.
SHIPPING DAMAGE: If your shipment was damaged, you must notify us within 3 business
days. We buy insurance on every package, but there is a time limit to file a damage
claim. If you don't
notify us in time, we will not replace the product at our expense. Save the
product with all packing materials, as the carrier will likely pick up the
package for examination.
WARRANTY: A warranty is intended to protect the consumer from manufacturing
defects. It is not a warranty of performance or suitability for any specific
use. Warranty covers the replacement of a defective product, shipping is not
included. Warranty does not cover refunds for product or shipping. In most cases, ElectricRider services its own warranties.
Phone Hours
Mon-Fri
9AM - 5 PM
Central Time
Local: 325-227-6903
Toll Free: 866-807-4337
Email: sales@electricrider.com Service Dept: 325-227-6903 Go green with a company who will back
you up! Buy with confidence, we'll be here when you need us!
ElectricRider
1301 Pulliam Street
San Angelo, TX 76903
In our 11th year of service to the electric bike and LEV community
